{"id":2105,"date":"2025-01-10T16:00:49","date_gmt":"2025-01-10T15:00:49","guid":{"rendered":"http:\/\/192.0.0.130\/wordpress\/?page_id=2105"},"modified":"2025-06-24T10:34:00","modified_gmt":"2025-06-24T08:34:00","slug":"l_representant-des-usagers","status":"publish","type":"page","link":"https:\/\/www.ch-shm.fr\/?page_id=2105","title":{"rendered":"L_Repr\u00e9sentant des usagers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2105\" class=\"elementor elementor-2105\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b6dae1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b6dae1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d24dd6e\" data-id=\"d24dd6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07dc375 elementor-widget elementor-widget-heading\" data-id=\"07dc375\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Repr\u00e9sentants des usagers - RU<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-126b548 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"126b548\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7abadb7\" data-id=\"7abadb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce780ab elementor-widget elementor-widget-text-editor\" data-id=\"ce780ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #00003f;\">Les repr\u00e9sentants des usagers (RU) ont pour mission principale d\u2019\u00eatre les \u00ab\u00a0portes-parole des patients\u00a0\u00bb. Ils exercent des mandats dans diff\u00e9rentes instances, de l\u2019h\u00f4pital de proximit\u00e9, avec la volont\u00e9, aux c\u00f4t\u00e9s des autres acteurs (professionnels de sant\u00e9 et administratifs, \u00e9lus, pouvoirs publics\u2026), de construire un syst\u00e8me de sant\u00e9 pens\u00e9 pour et par les patients. Ils accompagnent les patients dans la gestion des plaintes, dans les r\u00e9clamations, dans les d\u00e9marches (demande de dossiers m\u00e9dicaux,&#8230;), les m\u00e9diations&#8230;<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9d0db elementor-widget elementor-widget-heading\" data-id=\"2a9d0db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Missions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d06c4ba elementor-widget elementor-widget-text-editor\" data-id=\"d06c4ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #00003f;\">&#8211; R\u00e9daction et mise en forme des questionnaires de sortie des patients<\/span><\/p><p><span style=\"color: #00003f;\">&#8211; Formation des professionnels aux missions des RU<\/span><\/p><p><span style=\"color: #00003f;\">&#8211; Participation active \u00e0 la pr\u00e9paration de la certification<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ada2c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ada2c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6194f0d\" data-id=\"6194f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4531eec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4531eec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c9f2784\" data-id=\"c9f2784\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-697eb9a elementor-widget elementor-widget-heading\" data-id=\"697eb9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plaintes et r\u00e9clamations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b298716 elementor-widget elementor-widget-text-editor\" data-id=\"b298716\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #00003f;\">Les plaintes et r\u00e9clamations \u00e9crites doivent \u00eatre adress\u00e9es au Directeur de l&rsquo;\u00e9tablissement.\u00a0 <\/span><\/p><p><span style=\"color: #00003f;\">Une r\u00e9ponse seras adress\u00e9e dans les meilleurs d\u00e9lais apr\u00e8s informations prises aupr\u00e8s des services concern\u00e9s.<\/span><\/p><p><span style=\"color: #00003f;\">Si besoin une m\u00e9diation peut \u00eatre propos\u00e9e.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c7ea7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c7ea7b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e5fc6d\" data-id=\"8e5fc6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5e676f elementor-widget elementor-widget-button\" data-id=\"b5e676f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.ch-shm.fr\/wp-content\/uploads\/2025\/06\/depliants-informant-les-usagers-version-2025-Langres.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Flyer R\u00e9pr\u00e9sentants des Usagers (RU)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Repr\u00e9sentants des usagers &#8211; RU Les repr\u00e9sentants des usagers (RU) ont pour mission principale d\u2019\u00eatre les \u00ab\u00a0portes-parole des patients\u00a0\u00bb. Ils exercent des mandats dans diff\u00e9rentes instances, de l\u2019h\u00f4pital de proximit\u00e9, avec la volont\u00e9, aux c\u00f4t\u00e9s des autres acteurs (professionnels de sant\u00e9 et administratifs, \u00e9lus, pouvoirs publics\u2026), de construire un syst\u00e8me de sant\u00e9 pens\u00e9 pour et [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-2105","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/pages\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2105"}],"version-history":[{"count":14,"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/pages\/2105\/revisions"}],"predecessor-version":[{"id":5071,"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=\/wp\/v2\/pages\/2105\/revisions\/5071"}],"wp:attachment":[{"href":"https:\/\/www.ch-shm.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}